1. Introduction

Welcome to ZipRx LLC (“ZipRx,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how ZipRx collects, uses, discloses, stores, and protects your information when you use the ZipRx mobile application, website, and prescription delivery services collectively referred to as the “Services.”

By creating an account or using our Services, you agree to this Privacy Policy.

2. Information We Collect

Personal Information

Depending on how you use ZipRx, we may collect personal information including:

• Full name
• Email address
• Phone number
• Delivery address
• Billing address
• Date of birth
• Account credentials

Prescription and Health Information

To provide prescription delivery services, we may collect:

• Prescription information
• Medication information
• Pharmacy information
• Prescribing provider information
• Delivery preferences
• Order history
• Limited health information necessary to facilitate delivery

Payment Information

ZipRx uses Stripe to securely process payments.

ZipRx does not store full credit card numbers, CVV/security codes, or full payment credentials.

We may retain payment tokens, card brand, last four digits of your payment card, billing records, and transaction history.

Device Information

We may collect device-related information including:

• Device identifiers
• Device type
• Operating system
• Browser information
• IP address
• Mobile application version
• Crash logs
• Diagnostic information

Location Information

With your permission, ZipRx may collect precise or approximate location information to facilitate prescription deliveries, verify delivery locations, and improve delivery accuracy.

3. How We Use Information

We use information to:

• Deliver prescriptions
• Coordinate with pharmacies
• Verify identity
• Process payments
• Prevent fraud
• Improve our Services
• Provide customer support
• Send delivery notifications
• Maintain platform security
• Comply with legal obligations

If you opt in, we may also send promotional emails, text messages, or notifications. You may unsubscribe at any time.

4. Information Sharing

We may share information with:

• Licensed pharmacies
• Authorized delivery personnel
• Stripe for payment processing
• Cloud hosting providers
• Customer support providers
• Identity verification providers
• Fraud prevention providers
• Security providers
• Government agencies or law enforcement when legally required

5. Payment Information

Payments are securely processed through Stripe.

ZipRx never stores your complete payment card number or CVV.

6. Data Security

ZipRx employs administrative, technical, and physical safeguards designed to protect your information.

Security measures include:

• Encryption in transit
• Secure cloud infrastructure
• Authentication
• Role-based access controls
• Security monitoring

To help protect medications during transportation, ZipRx may use tamper-evident prescription bags, security seals, and lockable transport containers or bags when appropriate.

Although we use reasonable safeguards, no security system is completely secure.

7. HIPAA and Health Information

Where applicable, ZipRx complies with the Health Insurance Portability and Accountability Act, commonly known as HIPAA, and other applicable federal and state privacy laws.

Not all information collected through ZipRx is protected by HIPAA.

8. Cookies and Analytics

ZipRx may use cookies, local storage, analytics technologies, and performance monitoring tools to improve security, reliability, and functionality.

9. Data Retention

ZipRx retains personal information only as long as reasonably necessary to:

• Provide our Services
• Meet legal obligations
• Resolve disputes
• Prevent fraud
• Maintain business records

Retention periods vary depending on applicable law.

10. Children’s Privacy

ZipRx provides prescription delivery services that may involve prescription information relating to minors.

We may collect personal information relating to individuals under the age of 13 or other minors when necessary to provide our Services on behalf of a parent, legal guardian, caregiver, healthcare provider, or other authorized representative.

If a parent or legal guardian has questions regarding information relating to a minor, they may contact us using the information below.

11. Third-Party Services

ZipRx works with trusted third-party providers that support payment processing, hosting, analytics, security, and other operational functions.

These providers maintain their own privacy policies.

12. Advertising and Marketing

ZipRx does not use prescription information, medication history, pharmacy information, or other health-related information to deliver targeted advertising.

The ZipRx mobile application and website do not display third-party advertising networks or personalized advertisements.

If you choose to receive promotional communications from ZipRx, you may unsubscribe at any time.

13. State Privacy Rights

California

Where applicable, California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the rights to:

• Know what personal information we collect
• Access their personal information
• Correct inaccurate personal information
• Request deletion of eligible personal information
• Receive a portable copy of eligible personal information

ZipRx does not sell personal information or share personal information for cross-context behavioral advertising.

Privacy requests may be submitted to sbaynes@ziprxapp.com.

Washington

Where applicable, ZipRx complies with the Washington My Health My Data Act.

ZipRx does not sell consumer health data.

Where required by law, Washington residents may request access to or deletion of eligible consumer health data and exercise other rights available under applicable law.

Privacy requests may be submitted to sbaynes@ziprxapp.com.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access your information
• Correct inaccurate information
• Delete eligible information
• Obtain a copy of your information
• Withdraw consent where permitted
• Submit privacy requests

We may verify your identity before fulfilling your request.

15. Changes to This Privacy Policy

ZipRx may revise this Privacy Policy from time to time.

When material changes are made, we will update the Effective Date and post the revised Privacy Policy through our Services.

Your continued use of the Services after the updated Privacy Policy becomes effective constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact:

ZipRx LLC
Email: sbaynes@ziprxapp.com
Website: https://ziprxapp.com