ZipRx Support
Need help with a prescription delivery, payment, account issue, or pharmacy-related question? We are here to help.
Contact Support
For help with your ZipRx account, prescription delivery, payment, or general questions, please contact us by email.
Email: sbaynes@ziprxapp.com
Website: https://ziprxapp.com
Prescription Delivery
Questions about delivery status, failed delivery attempts, recipient availability, or delivery timing.
Payments
Help with charges, refunds, payment issues, or billing questions related to your order.
Account Help
Support for login issues, account information, contact details, or delivery address updates.
Medical or Medication Questions
ZipRx does not provide medical advice. If you have questions about your medication, dosage, side effects, drug interactions, or whether a medication is right for you, contact your dispensing pharmacy, pharmacist, prescriber, or other qualified healthcare provider.
If you believe you received the wrong medication, damaged medication, or a medication package that appears opened or tampered with, do not take the medication. Contact the dispensing pharmacy immediately and notify ZipRx Support.
For medical emergencies, call 911 or seek emergency medical care immediately.
Common Support Topics
Delivery Status
If your delivery is delayed, it may be due to pharmacy processing, prescription verification, traffic, weather, road conditions, or other operational factors.
Identity Verification
Some deliveries may require a valid government-issued photo ID before medications are released. If identity cannot be verified, the delivery may be cancelled or returned to the dispensing pharmacy.
Controlled Substances
Where permitted by law, controlled substances may require additional verification and may only be delivered to the patient or another legally authorized recipient. Controlled substances are not delivered across state lines unless permitted by applicable law.
Cancellations and Refunds
Orders may be cancelled only before medications have been picked up from the dispensing pharmacy. Full refunds may be issued only if cancellation occurs before pickup.
What to Include in Your Support Request
To help us respond faster, please include:
- Your full name
- Your phone number or email associated with your ZipRx account
- The pharmacy name, if applicable
- The delivery address, if relevant
- A short description of the issue
- Any screenshots or order details that may help us investigate
Please do not include unnecessary sensitive health information in your email unless it is needed to resolve your request.
Privacy and Legal
For information about how ZipRx collects, uses, and protects personal information, please review our Privacy Policy.
For rules governing use of the ZipRx website, mobile application, and prescription delivery services, please review our Terms of Service.
ZipRx LLC
Email: sbaynes@ziprxapp.com
Website: https://ziprxapp.com